Shipping:

Earrings that are in stock will be send to you as soon as possible. When the earrings of your choice happen to be out of stock you will receive an email with the estimated delivery time.

 

Return:

In the unlikely event you are not satisfied with your ByDimi earrings we offer a return periode of 14 days. SALE items are excluded!

For hygienic reasons we do no offer a refund on used items. We advise you not to put the earrings in unless you are sure you are satisfied and want to keep them. You are welcome to take the earrings out of their packaging and keep them next to your ears. Make sure you do not damage the packaging as the goods will need to be returned in its orginal packaging. In case you have put the earrings in and still want to return them we will not be able to reimburse you.

Make sure you package the return items properly to prevent any damage. ByDimi is not responsible for the loss or damage of the item(s), therefore we advise you to return your goods with registered mail.

Please insert a letter in the package containing the following information:

  1. Name:
  2. Address:
  3. City:
  4. State:
  5. Country:
  6. Order-number:
  7. Return-number:
  8. Product(s):
  9. Reason of Return:
  10. Date:

 

You can send the complete package to:

ByDimi

Vissershavenweg 61C

2583 DL Den Haag

The Netherlands

 

Refund

Please take note that up to 14 working days may pass between the receipt of your returned items and the reimbursment on your account. The time period depends on your type of payment.

Once your return order is checked and processed your will receive an email confirmation. The full amount will be refunded to the account you used to pay.

 

Exchange

We only offer refunds. If you would like to exchange an item we advise you to return the items as per instructions above and make a new order for the item(s) you prefer.

 

Questions or comments?

Please mail: Sales@Bydimi.nl